What is a digital employee?
A digital employee is an AI-powered role that handles defined business tasks, answers with approved knowledge, and escalates when human judgment is needed.
AI Workforce Systems
Custom Digital Employees for Customer and Operations Work
Custom digital employees are AI systems designed for a specific business role, with approved knowledge, defined workflows, escalation rules, and ongoing optimization.
The role
Design and deploy a business-specific digital workforce around the client’s workflows.
Design AI employees for support, sales, appointment setting, recruiting, operations, and knowledge work with human oversight and continuous improvement.
Offer
Company Digitization
Starting at $10,000
Final scope depends on role, channels, knowledge, workflow complexity, volume, and integrations.
What the employee handles
- Map opportunities
- Design roles
- Deploy and improve the workforce
Systems and knowledge
Client systemsApproved knowledgeConfigured integrations
Human boundary
People stay in control.
Permissions, approvals, and high-consequence decisions remain explicitly human.
Measures
- Role-specific throughput
- Quality review
- Handoff completion
Managed after launch
- Monitor performance
- Review feedback
- Improve the workforce over time
Client-owned
- Agreed code
- Prompts and workflows
- Business-specific assets
Third-party models, hosting, software licenses, accounts, and infrastructure remain subject to their own terms.
FAQ
Direct answers about Custom Digital Employees.
Which roles can become digital employees?
Common starting roles include receptionist, appointment setter, support assistant, lead qualifier, marketing assistant, recruiter, and internal knowledge expert.
How are digital employees maintained?
They need ongoing review, updated business knowledge, performance monitoring, prompt improvements, and clear policies for when to escalate.
Related services
Build the full AI workforce foundation.
Start with the work
Map this role to your workflow.
We'll identify the knowledge, tools, approvals, measures, and handoffs needed for a managed digital employee.
Map this workflow